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German positive displacement pump manufacturer wins customer service award

Frost & Sullivan recently recognized German pump manufacturer NETZSCH with is 2011 Global Award for Customer Value Enhancement. The company earned the accolades for its customer focus and dedication to innovation, according to the Frost & Sullivan news release. Frost & Sullivan is a research and consulting firm that partners with companies to accelerate their growth.

NETZSH has long specialized in positive displacement pumps. The company focuses on finding creative solutions to target niche problems. Several examples are multiphase pumps for heavy oil transference, the B.Max pump for optimal blending before products enter the digester in the Biogas industry, pump systems specific to the fishmeal industry, and the company's recent development of pumping solutions for the mining industry.

"NETZSCH differentiates itself from its competition by not only delivering innovative solutions for the water and wastewater segment, but also by identifying process challenges in nearly all industries and addressing them through tailored solutions," said Frost & Sullivan Senior Research Analyst Anand Gnanamoorthy.

One of the many prominent innovations from the company's product line is the M.Champ(R) series, which provides compact construction with robust performance in fluid handling. Its benefits include low pulsation, ability to handle fluids of varying viscosity without any changes in flow rate, and longer life.

Another exceptional product is the iFD-Stator(R), which provides higher efficiency, longer stator life, and improved fluid handling. A pump with an iFD-Stator(R) delivers the same amount of flow as other brands of pumps, but uses up to 25 percent less energy. Moreover, this stator is designed with reusable components eliminating the problematic disposal of compound material to provide environmental protection which is supported by the German Environmental Foundation.

Apart from providing world-class products, NETZSCH also offers various consulting and custom-engineering solutions. The breadth of its solution portfolio and expertise accrued over 60 years enables NETZSCH to effectively support end users, contractors and engineering offices, who all acknowledge the company's ability to provide a total solution along with full service contracts.

"During the recent economic recession, many PD pump manufacturers downsized their sales force; NETZSCH, on the other hand, increased its sales force and R&D spending," said Gnanamoorthy. "This enabled the company to improve its presence and deliver more competence to customers across the world."

Frost & Sullivan best practices awards recognize companies in a variety of regional and global markets for demonstration of outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.